Cooling-off period / Returns
Occasionally, you may want to return an order. Perhaps because the product did not meet your wishes or another reason why you no longer wish the good. We ask you to consider the following rules regarding the returns of orders with The Mimosa Company:
- The food products you purchase through this online store have a limited shelf life and can therefore not be returned. The right of return is not applicable. After successful payment, the sale is therefore a fact.
- For products not covered by the food category you can make use of the right of withdrawal. For these products, you have the right to cancel the order within 14 days after receipt without giving any reason. After cancellation you have once again, 14 days to return your product.
When returning a complete order, you get the full refund of the purchase including shipping costs. Only the expenses for return of your home to the online store are for your own account. These costs amount approximately 6,95 per package. Refer to the website of your carrier for the exact rates.
If you only return part of the order, you will get a refund of the value of the returned articles excluding shipping costs. If you exercise your right of withdrawal, the product must be returned with all accessories and - as reasonable as possible - in the original condition and packaging to The Mimosa Company. To make use of this right you must complete the standard withdrawal form and send this to us via firstname.lastname@example.org. We will then pay the purchase amount within 14 days after registration of your return, provided that the product is received accurately.
If a product is damaged or the packaging is impaired more than is necessary in order to try the product, we will calculate a reduction in the value of the product for your account. For this reason, take care of the good and ensure that, in the event of a return, the product is packed properly.
I have submitted an incorrect delivery address
Accidentally passed on an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order as soon as possible.